World Network Systems has refined a process which yields a blanket of network support for organizations by utilizing a multi-tiered approach to provide comprehensive support coverage. We have a better solution than your typical Information Technology Staffing. We maximize coverage while minimizing cost. The concept: We use a team for each client we support. Each client’s team is comprised of a primary tech, a substitute tech, a network engineer, administrative staff, and a database to coordinate the efforts of the team. The Primary tech will be a skilled Level II – Jr. Admin. whom will be onsite for 2 to 3 days a week. A substitute tech will fill-in when the primary tech is sick, on vacation, or unavailable for any other reason. The administrative staff will handle answering and logging calls, dispatching calls, and overseeing any emergency from start to resolution. The Network Engineer will provide high-end expertise to resolve issues, institute proactive measures, and be available for onsite visits and projects when needed. The database that we use is a central place for the team members to look at past services performed, network information, and other pertinent information about our clients. This allows any of the team members to see what has occurred at a site and will aid in solving problems. In addition to this all we use 24/7 monitoring to allow us to see and resolve problesm before you ever know there was one.

Complete Managed Services Overview

Generally an IT department consists of one or more of each of the following individuals. A helpdesk representative, Server support Professional, Database Administrator, Developer, Network Infrastructure engineer, and a Director. We will detail the task of member of an IT department and compare to what we estimate would be needed for your organization of approximately 5 to 50 employees.