The Lincoln Center for Family and Youth (TLC) runs family-services and school programs across six locations — its main campus in Audubon, PA, plus sites in Berkshire and Bluebell, PA, Exton, PA, Columbus, OH, and Milwaukee, WI. That footprint means TLC needs the IT reliability of a school system and the budget discipline of a nonprofit, at the same time, across multiple states.
Main campus
Family & youth services
Office build-out
Family & youth services
School & family services, recurring on-site support
Family & youth services
As TLC expanded, its IT requirements expanded with it. New offices meant more than adding computers — each location needed cabling, switching, Wi-Fi, firewalls, servers, Microsoft 365, security, and ongoing user support, while still operating as part of one organization.
TLC needed an IT partner that could provide the consistency of an internal IT department without requiring a separate IT staff or a different technology vendor in every city. And when something couldn't be handled remotely, they needed someone who could actually be there.
WNS combines centralized remote IT management with scheduled and project-based on-site support across TLC's locations. That means employees don't have to figure out which local vendor handles which problem — they call one IT team.
Whether the issue involves a user in Pennsylvania, a network in Ohio, Microsoft 365, a printer, a new employee, Wi-Fi, or an entire new office build-out, WNS coordinates the response.
WNS provides scheduled on-site support at TLC locations, including weekly coverage in Pennsylvania and recurring support in Columbus, Ohio. During those visits, technicians can handle issues such as:
Remote support continues between scheduled visits, giving TLC both the convenience of a help desk and access to technicians who can physically work at the location.
WNS doesn't only support TLC's technology after it is installed. We help build it.
When TLC opened its Exton location, WNS helped build that environment as well, including its firewall, wireless network, server infrastructure, and battery-backed power.
Instead of handing TLC recommendations and telling them to coordinate multiple vendors, WNS helps take responsibility for getting the technology working.
WNS also manages the cloud services that connect TLC's users across locations, including Microsoft 365 administration, account management, and email security designed to reduce phishing and malicious messages before they reach employees.
This gives TLC one IT partner responsible for both the infrastructure inside its buildings and many of the cloud services its employees depend on every day.
TLC doesn't have to rebuild its IT support model each time it adds an office. WNS already knows the organization, its systems, and its standards.
Employees have one place to call regardless of location.
Networks, computers, security, and Microsoft 365 can be managed consistently across locations.
Problems can be solved remotely when practical and escalated to physical support when necessary.
New employees, new offices, and new technology can be incorporated into an existing IT strategy rather than starting over.
TLC has been able to grow without repeatedly replacing its IT provider as its needs became more complex.
You need one IT partner that can support every location. If your nonprofit, school, or business has offices in multiple cities or states, WNS can provide one technology standard, one help desk, and one team responsible for keeping it all working. Remote when possible. On-site when it matters.